Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS)
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Keywords

e-administration
public administration
E-Government Digital Index
Electronic Services Platform

Categories

How to Cite

Świątek, W. (2022) “Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS)”, Scientific Journal of Bielsko-Biala School of Finance and Law. Bielsko-Biała, PL, 26(4), pp. 131–140. doi: 10.19192/wsfip.sj4.2022.21.

Abstract

The development of information society and continuous demand for fast and efficient administration services rendered for the benefit of citizens call for constant improvement of e-services and automation processes in administrative formalities. This paper evaluates services rendered by public administration based on E-Government Digital Index and then presents online services provided by the Polish Social Insurance Institution (ZUS). The paper also reviews ZUS development strategy for 2021-2025 which is supposed to lift the burden incumbent on the social security premium payers, to fast forward dealings related to administrative matters and, finally, to seal the public finance.

https://doi.org/10.19192/wsfip.sj4.2022.21
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References

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The papers published in the ASEJ Journal (alternate title: Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej) - published by the University of Applied Sciences in Bielsko-Biała, are online open access distributed (Creative Commons Attribution CC-BY-NC 4.0 license). The Publisher cannot be held liable for the graphic material supplied. The printed version is the original version of the issued Journal. Responsibility for the content rests with the authors and not upon the Scientific Journal or Bielsko-Biala School of Finance and Law.

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