TY - JOUR AU - Świątek, Władysław PY - 2022/12/30 Y2 - 2024/03/29 TI - Digitization of Administration in Poland on the Example of Services Rendered by the Social Insurance Institution (ZUS) JF - Scientific Journal of Bielsko-Biala School of Finance and Law JA - ASEJ VL - 26 IS - 4 SE - Articles DO - 10.19192/wsfip.sj4.2022.21 UR - https://asej.eu/index.php/asej/article/view/687 SP - 131-140 AB - <p>The development of information society and continuous demand for fast and efficient administration services rendered for the benefit of citizens call for constant improvement of e-services and automation processes in administrative formalities. This paper evaluates services rendered by public administration based on E-Government Digital Index and then presents online services provided by the Polish Social Insurance Institution (ZUS). The paper also reviews ZUS development strategy for 2021-2025 which is supposed to lift the burden incumbent on the social security premium payers, to fast forward dealings related to administrative matters and, finally, to seal the public finance.</p> ER -